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  1. My customer service story

    July 23, 2016 by Glorajean

    Party Land
    39 West Ctr
    Orem, UT 84058

    To the Owners of Party Land in Orem,

    I want to tell you about the exceptional service I received today, July 23, 2016!

    I came to your Orem location and purchased a large Disney Mylar balloon for $9, along with a balloon bouquet for my mother’s 75th birthday. The balloons were inflated and placed in a large plastic bag for easy transport.

    I took them to Provo for the party. When I removed the bag, I discovered that the Mylar balloon was deflated.

    Following the party, at about 6:30pm I brought the balloon back to your store to ask what could be done. I was very curtly told that if the balloon had deflated in the parking lot, they could do something for me. Since it did not, there was nothing they could do. I reminded your employee that I had paid $9 for a balloon which was either defective or improperly tied off, but your employee did not care or express the least hint of compassion or empathy. Even if there had been signs of the problem in the parking lot, I would not have known it because the balloons were in a balloon bag.

    Frustrated and upset, I left your store and went to Dollar Tree, which is located about 0.9 miles away at 501 N State St in Orem. I purchased a few of their Disney Mylar balloons, as replacements for the deflated Party Land balloon, and as the employee was filling them, I explained to her what had happened. I asked if I could pay them to inflate your balloon? The Dollar Tree employee cheerfully said she would be happy to do it for me at no charge.

    I went back to my car and brought the balloon inside. She inflated the balloon, and pointed out a noise of leaking air. She took her time to inspect the balloon and identify the source, which was a small tear on a seam. She attempted to repair the balloon with tape, and then inflated it again a second time. It seemed to be holding better. She then taught me how I could manually inflate the balloon by blowing into a tube. Of course this would not allow the balloon to float, but would allow me to inflate balloons in the future for display after the helium has escaped.

    After the rudeness and ingratitude I was shown at Party Land, I was wowed by the time, attention, and effort that your competitor showed in taking care of me!

    When I have the opportunity to recommend a place to purchase balloons to my friends and family, I will not hesitate to tell them of the exceptional service I received at Dollar Tree! If you have dissatisfied customers in the future, you may also choose to direct them there too, as they know how to make a satisfied customer!


  2. Reset your Disney Electronic Melody Maker game to “Demo” mode

    February 15, 2016 by Ryan

    Once upon a time, I was given an extra copy of the Disney Wonderful World of Music Electronic Melody Maker game. With this extra copy, an ingenious family member helped us to rewire our doorbell into the demo button, so that every time the doorbell is pushed, a different Disney song plays.

    The problem we faced came the first time we changed the batteries. The game came back in normal play mode. We needed it to be in “demo” mode to work for us.

    I am probably the only person who needs to know this information, but this post will teach you how to reset your game to “Demo” mode.

    1. Turn the unit off (there is a switch on the back).
    2. While holding down the “Sound” button (on the front), turn the unit on (again, using the switch on the back)

    I tried to come up with a third step, because these kind of steps usually sound better in threes. All I’ve got is:

    3. Don’t fall off of the ladder (only applicable if your game is hanging high on the wall as ours is).

    P.S. My smart family member friend would advise you to check the voltage running through your doorbell wires before trying this at home. He did something electrical to make sure we didn’t hurt ourselves, our game, or our home before wiring it the way he did. We advise you to check with someone smart too before duplicating this!

    Image of Disney The Wonderful World of Music Electronic Melody Maker Game in box.

    Disney The Wonderful World of Music Electronic Melody Maker Game


  3. Mascots

    January 31, 2016 by Ryan

    I was driving down the main business district of my city yesterday. It was noontime, and it was snowing softly. My eyes were drawn to the sidewalk, where standing outside of a tax preparer’s office was someone dressed as the Statue of Liberty. Ol’ Lady Liberty was holding a sign, promoting the tax preparation services and offering a discounted price if you stop in right away.

    This is not the first time I’ve encountered costumed characters promoting businesses. Sometimes the costume is simply a worker in employee uniform twirling a sign promoting pizza. Around community events where I live, it is very common to see an owl, a wolverine, a cougar, and/or a bear, there to promote a college or a professional sports team. They do flips, sign autographs, or give away swag to draw more attention to themselves.

    I started to wonder if maybe we should have a mascot for our church? A member of the congregation could be assigned to stand outside and wave down motorists, encouraging them to come inside and participate in the services. I just wasn’t sure what the costume should look like?

    Although it would be best recognized by the public, it would probably be sacrilege to make a costumed character of Jesus Christ. Once at a Latter-day Saint historical site I interacted with a man playing the part of Brigham Young – could this be duplicated for every congregation? What about the golden Angel Moroni?

    Or maybe the mascot should be more subtle, like the pizza store employee in uniform. Maybe the mascot for our church should look just like you and me. Jesus Christ once declared to His followers, “Ye are the light of the world. … Let your light so shine before men, that they may see your good works, and glorify your Father which is in heaven” (Matthew 5:14-16). To another congregation, he removed any ambiguity by clarifying, “Therefore, hold up your light that it may shine unto the world. Behold I am the light which ye shall hold up—that which ye have seen me do” (3 Nephi 18:24).

    Perhaps this is the best choice for a mascot – us. The best way to attract others to the faith is to show our example: our broken hearts, our contrite spirits, and how we manifest by our works that we have received of the Spirit of Christ (see Doctrine and Covenants 20:37).

    Twirling signs, gymnastics, or other gimmicks might not be necessary.


  4. And They Remembered His Words

    September 2, 2015 by Ryan

    I’d like to discuss a short piece of advice. Something that we all can learn from.

    St. Luke, chapter 24, verse 8, reads in its entirety: “And they remembered his words.”

    In the verses before this, “they” were described as “perplexed thereabout” and “afraid.” They were certainly grief-stricken too at the sudden change in their lives and overwhelmed by the events they had witnessed. Stress, chaos, and emptiness must have filled their souls.

    Two men in shining garments reminded them of the words Jesus had spoken, and the very events that He had foretold.

    And they remembered his words.

    All it took was a recollection of the words of the Master.

    And they remembered his words.

    They returned to where the saints had gathered, and told them these things.

    Remembering restored their courage and faith.

    Remembering renewed their confidence.

    As they talked, their words came across as idle tales to the others who had not yet remembered and connected the prophecy with what had transpired.

    Treasure up His words, whether spoken by His Own voice, or by the voice of His servants. Study His words, and remember!

    Then when the rain descend, and the floods come, and the winds blow, and beat upon your house; when the devil shall send forth his mighty winds, yea, his shafts in the whirlwind; when all his hail and his mighty storm shall beat upon you, it shall have no power over you to drag you down to the gulf of misery and endless wo, because of the sure foundation; the rock upon which ye are built! (see Matthew 7:24-27 and Helaman 5:12)

    Our Redeemer, who is Christ, the Son of God, was also described by another name. St. John introduced him as “The Word” (see John 1:1).

    And they remembered his words.


  5. Pet Peeve: Someone Should…

    July 27, 2015 by Ryan

    In my Facebook feed, I follow several restaurants and businesses. Almost always, when one posts something, comments follow saying, “You should open a Sticky Fingers in my city!” “You need another Wingers on the North / East / South / West side of such-a-town” “I really miss Target since I moved and wish there was one close to me.”

    I also follow my city’s Facebook page. Frequently, when they announce new developments, they get comments like “Cheesecake Factory should open in the city!” “Put a Starbucks location on the North / East / South / West side of town – with a drive through, because the morning traffic goes right by there and it would be an awesome location!”

    This just irks me every time.

    I get the thought they are trying to convey. But these posters are missing a fundamental point.

    What I hear them saying is, “Someone should do this for my convenience.”

    Why don’t you do it?!

    Yeah, I’m talking to you, poster of the comment!

    If this is such a great idea – a foolproof moneymaking operation – why don’t you get the capital together and make it happen?!

    These businesses and restaurants don’t just magically happen. It takes money. It takes management. It takes employees. It takes incentive. It takes guts. It takes risk. Someone stands behind it, and rises or falls with it.

    The city council doesn’t vote to open a new Taco Bell or Trader Joe’s or In-N-Out Burger and then – poof – construction machines show up and start moving earth.

    Real people decide that the venture is worth it, and they make it happen.

    Real people like you!

    If you don’t have the money to do it, pool together with your family or friends and invest in it. Or get a business loan. Find someone who has the money and pitch the idea; go in on it as a 5% or 10% investor.

    But don’t just complain on Facebook that someone else should make this thing happen for you. You do no market research. You assume no risk. You just want it to be there to suit you.

    That is downright cowardly to make such suggestions and not be willing to back them up.

    Yes, Facebook commenter, I just called you a coward.

    Understand that I know where I’m coming from. From 1998 to 2001 I owned and operated my own small business.

    In a small city, with my own money to invest, I signed a lease on some business space and I opened a computer store.

    I can say for certain that I didn’t make millions of dollars. I wasn’t exactly a failure either. I learned a lot of lessons, and I did well enough to get by during those years. It was very much a challenge. I wouldn’t trade what I learned from that experience for anything else.

    Especially what I learned about respect for a business owner. I take my hat off to anyone who makes that decision to invest themselves and their resources into making an honest enterprise happen.


  6. A Cause of Much Sorrow

    February 22, 2015 by Ryan

    This week in the news  President Obama has been participating in the “Summit on Countering Violent Extremism,” and the threat of terrorists extremist fighting in the name of Islam. He made a point that “if we are going to effectively isolate terrorists, if we’re going to address the challenge of their efforts to recruit our young people.” Using lies and deceptions, they are seeking out young people and persuading them to their unrighteous cause. If there is a void in their lives, they seek to offer fulfillment by joining their organization.

    As I listened to this thought, the Gadianton Robbers of The Book of Mormon came to mind. From The Book of Mormon, 3 Nephi 1:27-29:

    27 And it came to pass that the ninety and third year did also pass away in peace, save it were for the Gadianton robbers, who dwelt upon the mountains, who did infest the land; for so strong were their holds and their secret places that the people could not overpower them; therefore they did commit many murders, and did do much slaughter among the people.

    28 And it came to pass that in the ninety and fourth year they began to increase in a great degree, because there were many dissenters of the Nephites who did flee unto them, which did cause much sorrow unto those Nephites who did remain in the land.

    29 And there was also a cause of much sorrow among the Lamanites; for behold, they had many children who did grow up and began to wax strong in years, that they became for themselves, and were led away by some who were Zoramites, by their lyings and their flattering words, to join those Gadianton robbers.

    The characters, locations, and tools are different, but the story runs parallel. In the next chapter (3 Nephi 2:11-12), we see what happened:

    11 And it came to pass in the thirteenth year there began to be wars and contentions throughout all the land; for the Gadianton robbers had become so numerous, and did slay so many of the people, and did lay waste so many cities, and did spread so much death and carnage throughout the land, that it became expedient that all the people, both the Nephites and the Lamanites, should take up arms against them.

    12 Therefore, all the Lamanites who had become converted unto the Lord did unite with their brethren, the Nephites, and were compelled, for the safety of their lives and their women and their children, to take up arms against those Gadianton robbers, yea, and also to maintain their rights, and the privileges of their church and of their worship, and their freedom and their liberty.

    The war commenced, and after a couple of years, there was still no successful resolution. Mormon’s explanation was that “because of the wickedness of the people of Nephi, and their many contentions and dissensions, the Gadianton robbers did gain many advantages over them” (3 Nephi 2:18). They could not pull it together as a people and they struggle for quite some time.

    I’m not intending to prophesy or declare that this is exactly how history will repeat itself; but I do foresee that the struggle will go on far longer than it should. As a nation today, most people are not paying any attention to this problem while they push for a redefinition of marriage; make wink-and-nod jokes about drug use and pornography; and fill their minds with entertainment glamorizing violence and sexual messages. Like the Nephite people, our nation won’t be able to come to the unity and resolve necessary – and mostly to recognize the need for repentance, and to call upon God for support – to let it happen.

    I say that because I’ve read the book and seen how it turned out the first time around.


  7. Why is Jesus Christ Important to Me and You?

    February 5, 2015 by Ryan

    A few weeks ago, I learned about a “differential” as I was reading a newspaper insert about automobiles. The writer to the advice column said that their mechanic had told them that their differential was off, and this was causing them problems with tire tread and brake pads. The writer wanted to know if he could go to the auto-parts store and buy a new differential and install it himself?

    The columnist explained that a differential is not really a single part, but a principle of physics. When a car is moving forward or backward, perfectly straight, the wheels all turn at the same speed. But if the car turns left, the left wheel has a smaller radius to complete the turn than the right wheel has, so the right wheel must move a little bit faster or else it will get dragged along. This is the differential. Wheels are connected by an axle, but by necessity they can move at independent speeds to complement each other.

    As I thought about this, I wondered two things. One: How have I lived this long and not noticed this before? Two: what gospel principle applies to this new found knowledge?

    Almost immediately, it seemed easily applicable to my marriage. A single wheel has potential to roll any direction, any speed, free and unfettered. That same tire, by itself, can’t pull as great of a load or accomplish as much. Attach that tire to an axle and give it a companion, and the two have potential to pull a load with them. As the twists and turns of life arrive, they have to adapt to them and stay synchronized with each other, make decisions together and heading in one direction in unison. There will be a differential in the relationship – sometimes one will need to move a little faster, and sometimes the other, but they will share the load and a common purpose, and accomplish something greater than the one could alone.

    I was happy with this analogy, but continued to think on it more. After all, natural laws often have relationship to eternal laws, so what else could this be compared to?

    It could also be applied, to a more imperfect extent, to being teamed up with the Lord. In St. Matthew 11: 29, Jesus commanded, “Take my yoke upon you, and learn of me.” In His time, they did not have automobiles, but they did hitch teams of horses or oxen saddled together with a harness called a yoke. This was the equivalent of an axle-of-old connecting the two animals. The same principle of a differential applied to making turns here. He said “Take my yoke upon you, and learn of me…” Maybe this suggests that even though we cannot yet ride equally to Him, we should still make the covenants, get hitched up, and make the effort. Learn as we travel. As always, He will be our differential.

    It is also interesting, in that commandment, that it is still our choice. Unlike the animals, we are asked to take that yoke upon ourselves – to put ourselves in that position. He gives us the opportunity, figuratively, to be teamed up with him in pulling the load and accomplishing the tasks. That thought, of itself, is inspiring to dwell upon.

    My analogy is certainly not perfect, because Jesus does not simply make up the difference; He makes all of the difference. In fact, if my analogy were more literally applied to my life, my tire is sitting on a patch of ice, spinning and spinning, but never able to go anywhere of any substance without His help.

    From the Book of Mormon, 2 Nephi 25:23, Nephi explained why he placed his efforts in writing the scripture and teaching his people. “For we labor diligently to write, to persuade our children, and also our brethren, to believe in Christ, and to be reconciled to God; for we know that it is by grace that we are saved,” and I take the liberty of adding a few extra words here, “[before, during, and] after all we can do.”

    What kind of “grace” do we receive before and during our lives? To me the primary gift of grace is the guidance and gift of the Holy Ghost – the comforter, or the Spirit of truth. We also receive the “tender mercies” of God, or the miracles that bless us day by day.

    In the Book of Mormon, Aaron, one of the sons of Mosiah, is a missionary that obtained an audience with the King of the Lamanites. After exchanging a few introductory remarks (“Do you believe in God?” and then finding out generally what the king believed and understood about God), Aaron got busy teaching. Here is how he did it. Alma 22:12: “And … when Aaron saw that the king would believe his words, he began from the creation of Adam, reading the scriptures unto the king.” Aaron read from the scriptures. Pay attention to the topics he emphasized. Continuing verse 12: “How God created man after his own image, and that God gave him commandments, and that because of transgression, man had fallen.”

    Skip to verse 14: “And since man had fallen he could not merit anything of himself;” Stop. That is a very valid point to make. That is the tire spinning on ice. That demonstrates the great differential in operation between us and our God. What can we do about it then? Continuing: “but the sufferings and death of Christ atone for their sins, through faith and repentance, and so forth;” Stop. What does “and so forth” mean? Using what I know from other teachings, any time I hear about faith and repentance, it is followed by baptism, receiving the gift of the Holy Ghost, and endurance in keeping the commandments. I presume that this belongs here too, but that Mormon is abbreviating the exchange to be brief in writing.

    Continuing: “and that He [Christ] breaketh the bands of death, that the grave shall have no victory, and that the sting of death should be swallowed up in the hopes of glory; [I really like that phrase, the “hopes of glory” – I see that as my hope, and your hope, and your neighbor’s hope, all rolled together into one great hope!] and Aaron did expound all these things unto the king.”

    Aaron placed his focus on explaining to the old king why Jesus was so important to him, and he used the scriptures to help prove his point. If we had the time here today, I’d do the same as Aaron, and read the scriptures to you. I won’t read them all, but I do want to read a few more important verses.

    From the New Testament, St. John 6:38, 40: Jesus explains, “For I came down from heaven, not to do mine own will, but the will of Him that sent me. And this is the will of Him that sent me, that every one which seeth the Son, and believeth on him, may have everlasting life: and I will raise him up at the last day.”

    It is explained by Jesus even more clearly in the Book of Mormon, 3 Nephi 27:14-15: “And my Father sent me that I might be lifted up upon the cross; and after that I had been lifted up upon the cross, that I might draw [or attract] all men unto me, that as I have been lifted up by men even so should men be lifted up by the Father, to stand before me, to be judged of their works, whether they be good or whether they be evil—And for this cause have I been lifted up; therefore, according to the power of the Father I will draw all men unto me, that they may be judged according to their works.”

    So that verse tells us that there will be a judgment which is based upon our works. But Aaron told us earlier that “since man had fallen he could not merit anything of himself.” So how does that work? How can we have any hope if this is to be the case. Well, let’s keep reading one more verse:

    3 Nephi 27:16 “And it shall come to pass, that whoso repenteth and is baptized in my name shall be filled;”

    Filled with what? With grace! With “hopes of glory”

    Continuing, “and if he endureth to the end, behold, him will I hold guiltless before my Father at that day when I shall stand to judge the world.”

    That is the awesome opportunity! That is how it connects! That is what Jesus has done, and will do for us, if we do our part. If we follow Him and His commandments, he will hold us guiltless before our Heavenly Father at our day of judgment!

    When I think of how that day of judgment will play out, I can’t imagine any way better than how it is described in the Doctrine and Covenants section 45:3-5: “Listen to him who is the advocate with the Father, who is pleading your cause before him—Saying: Father, behold the sufferings and death of him who did no sin, in whom thou wast well pleased; behold the blood of thy Son which was shed, the blood of him whom thou gavest that thyself might be glorified; Wherefore, Father, spare these my brethren that believe on my name, that they may come unto me and have everlasting life.”

    These ideas just begin to explain why Jesus Christ is so important to me.

    As far as the grace we receive to help us during this life, here are a couple of verses:

    St. John 8:12: “Then spake Jesus again unto them, saying, I am the light of the world: he that followeth me shall not walk in darkness, but shall have the light of life.”

    St. John 14:6 “I am the way, the truth, and the life: no man cometh unto the Father, but by me.”

    Father Lehi said it very well, as recorded in 2 Nephi 2:6-8: “Wherefore, redemption cometh in and through the Holy Messiah; for he is full of grace and truth. Behold, he offereth himself a sacrifice for sin, to answer the ends of the law, unto all those who have a broken heart and a contrite spirit; [that describes what should be our effort to spin our wheel at and maintain the correct speed] and unto none else can the ends of the law be answered. Wherefore, how great the importance to make these things known unto the inhabitants of the earth, that they may know that there is no flesh that can dwell in the presence of God, save it be through the merits, and mercy, and grace of the Holy Messiah.”

    In the last verse of the hymn, “With Humble Heart” by Zara Sabin goes like this:

    As I walk daily here on earth,
    Give me thy Spirit as I seek
    A change of heart, another birth,
    And grow, dear Lord, to be like thee.

    When I think of how important Jesus is to me, I could claim as my own the words of the Hymn “I Stand All Amazed” by Charles H. Gabriel,

    I stand all amazed at the love Jesus offers me,
    Confused at the grace that so fully he proffers me.
    I tremble to know that for me he was crucified,
    That for me, a sinner, he suffered, he bled and died.
    Oh, it is wonderful that he should care for me
    Enough to die for me!
    Oh, it is wonderful, wonderful to me!

    Perhaps Paul said it best, as he stated simply to the Philipians (4:13): “I can do all things through Christ which strengtheneth me.”

    I believe and feel that way too!

    I declare it in the wonderful name of Jesus Christ, Amen!


  8. The Word of God

    September 21, 2014 by Ryan

    Some observations about “the word of God”

    • is quick and powerful (The Book of Mormon | Helaman 3:29)
    • is sharper than a two-edged sword, to the dividing asunder of both joints and marrow (Doctrine and Covenants 11:2; 33:1)
    • shall divide asunder all the cunning and the snares and the wiles of the devil (The Book of Mormon | Helaman 3:29)
    • will lead the man of Christ in a strait and narrow course (The Book of Mormon | Helaman 3:29)
    • will land a man’s soul at the right hand of God in the kingdom of heaven (The Book of Mormon | Helaman 3:30)
    • will do good to him that walketh uprightly (Old Testament | Micah 2:7)
    • healeth the wounded soul (The Book of Mormon | Jacob 2:8)
    • is quick and powerful (Doctrine and Covenants 11:2; 33:1);
    • is a discerner of the thoughts and intents of the heart (Doctrine and Covenants 33:1)

     


  9. Outrage!

    August 26, 2014 by Ryan

    Imagine that you are a school lunch cafeteria manager.

    Imagine that it is the first day of a new school year. There is confusion among everyone, as each person – student, staff, and manager – are trying to learn their roles.

    The bell rings, indicating that the last lunch service of the day is nearly over. For students, it means that they have 10 minutes to find their next class. For the lunchroom employees, this means that it is time to start cleaning up.

    Then, you, the lunchroom manager, are called to the serving line. There is a problem to deal with.

    You stop what you are doing and step forward. An eighth-grader with learning disabilities and diabetes, and her assigned aid, are standing in front of you.

    The situation is explained. The young lady was late getting to lunch because she was administering her insulin dose. The girl had reviewed the lunch menu, decided she wanted pizza, and taken the correct amount of insulin to account for the food.

    You look around. The leftover pizza, still in its boxes, have been put in the trash can.

    Lunch service is officially over.

    What would you do?

    “The girl insisted on having pizza,” said the news reporter. You, the lunchroom manager, feel compassion on the girl. It is the first day, and everyone is running around, confused and trying to find their footing in the new school year. You offer her some of the leftovers that had already been thrown away.

    All you need to do is take the top box off of the garbage can, open the box, and reveal the completely untouched pizza inside.

    Yes, you are breaking health regulations. But the young lady “insists” on being served the pizza that she had mentally and physically prepared to eat.

    If she doesn’t eat it, she goes away hungry with too much insulin in her system. If you can find an alternative option that can account for the same insulin dosage, you can offer it – but how long will that take and how effective can you be?

    Top it all off by recalling that she has less-than 10 minutes to get to her next class.

    The lunchroom manger gives her the slice of pizza. It is perfectly suitable-for-human-consumption, except for a technical rule.

    There is no pattern of misbehavior or rule breaking going on in the lunchroom. This is an isolated incident, taken out of compassion for the girl. The young lady, and her assigned aid, have presumably also learned the amount of time to plan for future lunchroom visits.

    Later, the girl off-handedly reports to a school administrator that she was served lunch out of a garbage can. It sounds disgusting and sensational to tell it that way, and so what else is a middle-schooler to do? It gets heads to turn and brings her attention.

    She also tells her mother.

    Her mother is “outraged.”

    The story is now all over the local media. The headline reads, “Parent outraged after diabetic student served pizza from trash.

    = = =

    out·rage ( ˈoutˌrāj )

    1. to arouse an extremely strong reaction of anger, shock, or indignation.

    I’ve heard the word “outrage” used in various forms in the news recently. One woman experienced outrage when she learned that photos of herself had been edited and were being printed in publications that she had not agreed to. Some communities felt outrage when police actions left dead people that they believe were innocent. Some nations felt outrage when other nations fired missiles into their cities, hurting innocent women and children.

    In another case, a mother experienced outrage because her daughter asked to be fed pizza for lunch, and her request was granted.

    In some cases, “outrage” may be justified because a person had no control in a situation. In other cases, the word “indignation” would be more appropriate.

    Indignation (ˌindigˈnāSHən/)

    a display of anger or annoyance provoked by what is perceived as unfair treatment.

    The choice to experience either reaction is made by an individual.

    = = =

    The lunchroom manager and staff receive training, crammed into their schedules before the next day’s food preparation and service can begin, so that they can understand the rules of food handling. Even though there clearly was no misunderstanding of the rules to being with. There was a compassionate “lapse of judgment,” as a district spokesman put it.

    The girl is reassigned a new aid, one that “is medically trained and knows more about appropriate carb counts.” Presumably, this is done so that the girl can continue not learning any lesson about time management and self-accountability. She can carry on, late to lunch again-and-again in the future, this new aid can conjure up what alternate foods can be served to the girl.

    Except that the aid won’t make the food appear. The lunchroom manager will then be privileged to drop what she is doing and bring her entire attention to the girl’s needs, preparing an alternate menu as her carb-counting helper dictates.

    The girl can go and be late to her next class. It will be the lunchroom manager’s fault.

    And the parent can continue to be “outraged” over that too.

    Sounds like a great plan to me!

    = = =

    Now, what I believe should have happened. The lunchroom manager, the parent, and perhaps the principal should have met in person or over a phone call.

    The parent should have thanked the lunchroom manager for serving her child, and promised to work with her daughter to better understand her role and responsibility in being on time, or at least in sending word to the lunchroom, before the bell rings, to save her a slice of pizza.

    The lunchroom manager should have apologized for not following proper protocol and assured her that it is not her regular practice.

    All should have shaken hands and agreed to continue on with life with a cheerful attitude, kindness, and compassion for each other’s difficult roles and responsibilities.

    Having been appropriately worked out, you and I should never have read this story online, nor saw it on the evening television newscast.

    It could have been possible, if the parties chose to do so.

    Compassion motivated one party. Outrage blinded the other.


  10. Thou shalt not follow a multitude to do evil

    August 24, 2014 by Ryan

    Thou shalt not follow a multitude to do evil…. (Exodus 23:2)

    The temptation to be popular may prioritize public opinion above the word of God. Political campaigns and marketing strategies widely employ public opinion polls to shape their plans. Results of those polls are informative. But they could hardly be used as grounds to justify disobedience to God’s commandments! Even if “everyone is doing it,” wrong is never right. Evil, error, and darkness will never be truth, even if popular. A scriptural warning so declares: “Woe unto them that call evil good, and good evil; that put darkness for light, and light for darkness.”

    After World War I, a rather risqué song became popular. In promoting immorality, it vowed that 50 million people cannot be wrong. But in fact, 50 million people can be wrong—totally wrong. Immorality is still immorality in the eyes of God, who one day will judge all of our deeds and desires.

    – Elder Russell M. Nelson of the Quorum of the Twelve Apostles, “Let Your Faith Show,” April 2014