A Clunker of a Government Program
After I’ve pointed out my observations of of our current efficient government, and how they seamlessly play with and compliment the economics of the private sector, who is ready to talk about health care?
customer service
Refills are Free, Big Spender
Why, when I order water, do they insist on finding the smallest cup in the building and offering it to me? I was hot, I was tired, and I was just as thirsty as the next customer! …. What do they think they are proving?! And at what cost of annoyance to the customer?!
Too close! A little too close.
Their lawyer must have told them that they have to put that message on the truck. So they picked the smallest font they could get away with to cover themselves legally.
Now, if I were in charge of their marketing, and if I actually cared about the other driver’s windshields, this is how I would have done it…
The crustacean of customer service
The Fish Master turned a bad situation around, with a little quick thinking creativity.
Calling to the Beginnings
Over the years, my job duties have shifted and evolved. But today, I was able to go back to my roots and regain memories that had faded over time.
Southern Hospitality
Hey, how are ya’ll do’in? It is a downright pleasure to visit with you today. I’m speaking from Greenville, South Carolina. My work has given me an opportunity to visit down south. The right friendly folks in South Carolina have welcomed me here, from my first steps off the airplane they have been gracious. I’m … Read more
What do you do here?
Our small group had just finished watching a folk-dance performance, and stopped at a nearby fast-food restaurant. We took our place in the line. There were only three small groups ahead of us, and we didn’t even fill the switch-back rails to halfway. It didn’t look like it would take very long to reach the … Read more
Little Miracles
My car wouldn’t start the other night. It was a bad feeling to have the family out late on a Sunday night, and to be about 14 miles away from home. it was a cold night. it was past our little girl’s bedtime. Past my bedtime too. When the car was not starting, I was … Read more
Taken to the Cleaners
Following is an actual letter I sent to my local dry cleaners. It happened a couple years ago, but I ran across this saved file on my hard drive and thought it was a good “customer service” story to retell. I’ve wondered since then, what ever happened to it? Did some employee receive it, read … Read more
Disney Character Warehouse and The Disney Store
Disney Character Warehouse and The Disney Store Two separate topics today – first, the Disney Character Warehouse A company by the name of AMS Liquidation runs some outlet stores under the name Disney Character Warehouse. I’ve mentioned them in the Beardall’s Guide to the Disneyland Resort (see pages link), but not in great detail. The … Read more